RULES AND LEGISLATION
Have a look on most common questions
The following list is just an indicative information. They may not be accurate as local customs update frequently rules.
- Hazardous, explosive or corrosive goods
- Lithium-ion battery except if it's included in the item (mobile phone, laptop, camera, etc. IMPORTANT: only one article including a battery is permitted per parcel). Note as well that items build with a strong battery are prohibited (electric bicycles for example).
- Household appliances
- Screens over 32"
- Fireworks and inflammable objects
- Prohibited items such as human bodies, drugs
- Perishable goods
- Any other product with this kind of symbol :
Do you want further information? Contact directly their customer service:
- DHL Customer service : 0825 10 00 80
- UPS Customer service : 0821 233 877
- FedEx Customer service : 0820 123 800
It is important to provide all the necessary documents to make sure your parcel will not be held at the destination. We have compiled several situations to give you further information about it:
shipments to or from abroad must be accompanied by a certain number of obligatory documents. Here is a list of them:
|WITHIN EUROPEAN UNION*||FROM/TO EUROPEAN UNION|
|Worthless documents||No customs formalities||No customs formalities|
|Item destined for sale||No customs formalities||3 copies of the commercial invoice|
|Item not destined for sale||No customs formalities||3 copies of the commercial invoice|
*Note: European Union does not include countries such as Switzerland, Andorra, Norway...
Duties and taxes
If the country of departure and destination are not in the same economic zone (European Union for example), the receiver will be subject to duties and taxes (customs duties and VAT). If you ship within the same Economic Zone, then you won't have any taxes.
Duties and taxes are based on the nature of your good as well as the departure and arrival. If you want to calculate the potential tax the receiver will have to pay, you first need to determinate the HS Code of your item. Once it is done, you will have to go on the destination customs website to check directly the tax rates.